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The Recent Outages Here

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  • The Recent Outages Here

    Some of you may have noticed that Sedfast has been down a little lately and I wanted to keep you guys informed as to why. It was down for 11 hours today, down for an entire day last week, and down for a several hours a week before that.

    All of these problems were because of various and supposedly unrelated hardware problems at our hosting company (Bluehost), and have thus been completely outside of our control. When Bluehost goes down, all we can do is wait until it comes back up.

    You can imagine how unhappy I am with them, since when the server we're on goes down, not only does Sedfast go down, but many of my own business sites (including all three of my blogs including the Blackdragon Blog) go down as well. I've screamed at them and Bluehost has credited me some of the money they're charging me for hosting, but obviously that doesn't help us any.

    I would like to switch hosting companies but because of the sheer amount of sites, domain names, databases, etc I have on our virtual server, it would be a tremendous hassle and a real financial expense for us. And, since Bluehost is among the "best" hosting companies out there (historically Bluehost was the company everyone went to when their hosting companies (like 1and1 et. al.) kept crashing) it's very likely that if I went with another hosting company we'd eventually have another outage, which would have made the entire move a useless exercise.

    Therefore at the moment I am not changing companies and I'm going to hope that Bluehost has gotten their act together. Because of the system-wide crash they had last week they lost a ton of business and got shitload of bad press, so hopefully that will spur them to action. (Last week's outage was system-wide; today's problem was hardware just on our VPS server.)

    Bluehost has been a very good company for the past three years prior to all of this recent crap. (They were recently purchased by an equity firm so that may explain some of these changes.)

    That being said, if we have one more outage from Bluehost any time soon that lasts longer than about an hour, then I will probably bite the bullet and switch companies. But not until/unless that happens. Fingers crossed.

    So if you go to Sedfast (or any of my other hosted sites) any time soon and the site doesn't load, just know that it's fucking Bluehost again. Just wait a few hours and it will be back (and likely I'll be dumping them).

    Remember that, at any time, you can go to www.masf20.com to check the status of this site if you ever have trouble accessing it. I usually update the Blackdragon Twitter and Facebook feeds also.

    I'm sure many of you are going to recommend hosting companies you use and say "Use mine! I've never had a problem with them!". You're welcome to give recommendations, but just remember that I have no intention of switching companies (yet!) because of the huge hassle and expense it would involve.

    Thank you all for your patience. Hopefully the worst is behind us. Just wanted to let you know that I'm on top of this.
    I like carrots! num num num

  • #2
    I use hostgator never had a problem...

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    • #3
      Originally posted by Skills360 View Post
      I use hostgator never had a problem...
      Yes you have. Hostgator and Bluehost use the same server farm. Most Hostgator users were down for around 24 hours late last week.

      Do a quick search for "Hostgator" on Twitter and you'll see all the furious Hostgator users.
      I like carrots! num num num

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      • #4
        I know sites using bluehost that weren't down at all in recent weeks, or today..? System wide is how large then?

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        • #5
          Originally posted by cactus eyes View Post
          I know sites using bluehost that weren't down at all in recent weeks, or today..? System wide is how large then?
          As I said, today's outage was only those Bluehost customers on our physical server.

          The outage last Wednesday (April 16th) was all Bluehost and Hostgator customers (as far as I know). Many were down for as long as two or even three days. We were down for about 20 hours. I think a few "lucky" customers were "only" down for a few hours at a time over that period.
          I like carrots! num num num

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          • #6
            ahh physical server

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            • #7
              I think we should do a Kickstarter to buy our own server machine. I volunteer to house this powerful, state-of-the-art machine at my house. In my bedroom. Next to my bed.

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              • #8
                If you're serious about hosting, Rackspace. There is no way in hell I could survive with even one twelve hour outage with my customers. Yes they are more expensive but you get what you pay for, and they answer the phone.

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                • #9
                  Originally posted by slyone View Post
                  If you're serious about hosting, Rackspace. There is no way in hell I could survive with even one twelve hour outage with my customers. Yes they are more expensive but you get what you pay for, and they answer the phone.
                  Hell yeah. My eventual goal is to get to the point where I can justify Rackspace. Rackspace is exactly where I'd like to end up, and I've already talked to them last year.

                  However Rackspace cost is over triple what I'm paying now for dedicated VPS, and that's for their lowest-end server. At the moment, the numbers don't justify that expense. Yet. Someday soon though.
                  I like carrots! num num num

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                  • #10
                    Originally posted by BlackdragonAdmin View Post
                    Yes you have. Hostgator and Bluehost use the same server farm. Most Hostgator users were down for around 24 hours late last week.

                    Do a quick search for "Hostgator" on Twitter and you'll see all the furious Hostgator users.
                    As i said never had a problem, but i only been using for about 1.5-2 years.

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                    • #11
                      Originally posted by Tubarao View Post
                      I think we should do a Kickstarter to buy our own server machine. I volunteer to house this powerful, state-of-the-art machine at my house. In my bedroom. Next to my bed.
                      That server would then see a whole lot of lovin'. The stories that server would be able to tell, and the free shows it would see. Oh man

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                      • #12
                        Yeah, well.. I'm not the only one then who's got issues. I've been screeming at GoDaddy. OVH has got issues, too. Maybe it's a wave of DDoS attacks against multiple hosting companies, and they're just racking up ransoms and going to the next one.

                        Originally posted by Tubarao View Post
                        I think we should do a Kickstarter to buy our own server machine. I volunteer to house this powerful, state-of-the-art machine at my house. In my bedroom. Next to my bed.
                        And then it'll serve *wet* HTTP status codes, I use an Average Frustrated Browser that won't cope with the smell of 200 Punani OK.

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